Dalkia Termo Prahova looks to consolidate the reputation it gained on the Romanian competitive energy market - that of provider of high quality services, by increasing the efficiency and effectiveness of the quality management system processes.

Dalkia Termo Prahova wants to obtain results that are comply with the quality principles, being always at the disposal of our consumers and clients.

Our main objectives are:

• Increasing clients’ satisfaction by offering quality services
• Constantly improving the performance indicators for the services we offer
• Developing and improving our management systems
• Establishing a solid relationship with our clients, suppliers and partners and thus permanently improving the quality of our services / processes
  
• Improving the indicators resulted from the annual evaluation of the performance of the activities we develop and of the professional formation of every employee
  
• Increasing the company’s financial performance.

We commit ourselves to using efficiently all the necessary human and material resources in order to:

• reach our objectives, by involving all the company’s personnel in this demarche
• permanently assure quality and prompt services, thus creating an image of excellence for our company on the market
• comply with legal and regulatory requirements and meet the expectations of all the involved parties (clients, employees, suppliers, partners, legal organizations)
• constantly improve our quality management system.

Dalkia Termo Prahova commits itself to a lasting development, in the spirit of the principles adopted by Veolia Environnement.